Professor Tezcan’s current research explores innovative ways of designing and managing health care delivery systems. He has collaborated with customer contact centers and hospitals to address issues relating to access. Professor Tezcan’s work has been published in Management Science, Operations Research, Manufacturing & Service Operations Management, Annals of Applied Probability, and other journals. He was awarded the NSF Career Award in 2010 for his research and serves on the editorial boards of the journals Management Science, Operations Research, and Stochastic Systems.